Having a current phone number on file ensures your association and management team can contact you when needed and verify your identity if you reach out for support. Here’s a step-by-step guide to adding, editing, or deleting your phone number in your User Profile.

How to Add a Phone Number

Step 1: Locate the Phone Number Section

  • Log into your property owner account.
  • Navigate to the User Profile page.
  • On the right side of the screen, you’ll see the Phone Numbers box.
    • If no numbers are listed, you’ll see “No data to display.”
An empty phone contact section of an account. "No data to display" appears where phone numbers would be.
No phone numbers on account

Step 2: Add a New Phone Number

  • Click New at the top of the Phone Numbers box.
Empty phone number section of a user account. At the top, there is a bar, with only the option "New" available to select. This option is highlighted.
Add new number button
  • Select the type of phone number (e.g., Mobile, Home, Business).
  • Enter your phone number.
Section of a user profile to add a new phone number. There is a dropdown selection option for "Type" of phone and an input box for the "Contact Number". There are two buttons at the bottom for "Add" and "Cancel".
Adding new number screen
  • Click Add.
A phone contact section of an account. There is one entry for a phone number type "Mobile" and the "Contact Number" of "678-363-6479".
New number added

Tip: Use a reliable number you can be reached at. If you own the property through a business, you may want to include your business number.

Alternative Method: Contact Neighbor Support

You can reach them:

  • Online: Submit a request via our contact form.
  • Phone: Call (678) 363-6479.
  • In Person: Visit our office at 110 Evans Mill Drive, Suite 702, Dallas, GA 30157.

How to Edit a Phone Number

  • Select the number you want to edit by clicking on it.
  • Click Edit.
A phone contact section of an account. There is one entry for a phone number type "Mobile" and the "Contact Number" of "678-363-6479". Above the number are the options "New", "Edit", and "Delete", with "Edit" highlighted.
Edit number button
  • Update the number or change the type.
Section of a user profile to edit a phone number. The "Contact Number" section contains the number "678-363-6479" and the "Type" dropdown has "Business" selected.
Editing number screen
  • Click Update.
A phone contact section of an account. There is one entry for a phone number type "Business" and the "Contact Number" of "678-363-6479".
Number type has been updated

How to Delete a Phone Number

  • Select the number you want to remove.
  • Click Delete.
A phone contact section of an account. There is one entry for a phone number type "Business" and the "Contact Number" of "678-363-6479". Above the number are the options "New", "Edit", and "Delete", with "Delete" highlighted.
Delete number button
  • Confirm by clicking OK.
Delete a phone number section of the user account. The text "Are you sure you want to delete?" with the options "Ok" and "Cancel".
Delete number screen

Important: Always keep at least one valid phone number on file to ensure your association can reach you.

FAQ: Updating Your Phone Number

Why is it important to have a phone number on file?

It ensures your association can contact you for urgent updates and verify your identity when you call for assistance.

Can I add multiple phone numbers?

Yes. You can add multiple numbers and label them by type (e.g., Mobile, Home, Business).

What if I have multiple users on my account?

Each user can have their own phone number. Select the correct user before adding or editing.

Can tenants update the phone number?

No. Phone number updates must be made by the property owner.

What happens if I don’t update my phone number?

You may miss important notifications or experience delays when verifying your identity for account-related inquiries.