If your account has been turned over to collections, it means that your account balance has not been paid by the appropriate dates, and the Association has handed your account over to a collections firm to collect the funds. Here's a friendly guide to help you understand why this happens and how to avoid it.

When a property owner fails to pay their dues or fees by the due dates, the Association may turn the account over to a collections firm. Once your account is in collections, All-In-One will no longer communicate with you about the balance or payments. All communication must go through the collection firm handling your account.

Collections are vital for community associations because they ensure the community has the necessary funds to operate smoothly and maintain property values. The funds collected from an account in collections can go towards many areas of the Association's operations.

These can include:

• Maintenance, repairs, and utilities for the common areas like the pool and other amenities
• The reserve funds that are used for unexpected expenses and long-term capital improvements, which also provide a financial cushion to avoid sudden special assessments or increased fees
• Administrative costs, legal fees, and insurance, which are necessary to manage the Association’s operations and protect the community from potential liabilities
• Community activities and events

Ensure that you pay your dues and fees on time to avoid being turned over to collections.

If you are unable to make a payment by the due date, reach out to our team and communicate your circumstances. We may be able to work out a plan with your association to help you avoid collections.

Once you find out your account is in collections, reach out to the collection firm handling your account immediately. This could help prevent further collection fees from being added to your balance.

Discuss your situation with the collection firm and work out an agreement to get caught up and pay in full (PIF).

• Stay Informed: Keep track of your payment schedules and due dates.

• Be Proactive: Communicate with our team if you foresee any payment difficulties.

• Document Everything: Keep records of all communications and agreements with the collection firm.