Learn how to identify and report issues with an association neighbor or your property with this friendly guide.

Noise Complaints

Excessive noise, especially during quiet hours, can be reported to the Association, which can then address the issue with the responsible party. Noise disturbances may also be enforced through county or city code enforcement if the concern violates code requirements.

Example: A neighbor is playing loud music audible from across the street at 2 AM.

Architectural Changes

Any changes to the exterior appearance of homes usually need to be approved by the Association to maintain a cohesive community aesthetic. Owners should be submitting a modification request or getting clarification on the process and types of modification restrictions that are applicable for their association. If a neighbor proceeds with a project without proper approval, they may make a change that doesn't match the aesthetic appeal of the Association, as specified in the governing documents, or may potentially be against the county code.

Example: A neighbor begins to paint their siding pink.

Violations of the Community Rules

Any behavior that goes against the community's rules and regulations.

Example: A neighbor has set up a woodworking business in their garage, causing excessive sawdust, noise, and traffic on their street.

Parking Concerns

The Association often sets parking rules for the community, including guest parking and restrictions on certain vehicle types.

Example: A vehicle has been parked on the street for weeks without movement, obstructing the flow of traffic.

It's important to note that if your association has public streets, the county or city will be the one providing assistance with enforcing compliance of street parking violations that are against county/city code requirements. If you're not sure if your association has public or private streets, you can always reach out to our team first with any issues, and we'll direct you to the proper place to file your complaints if it is a county or city issue.

Law Enforcement Matters

Incidents that require law enforcement, such as vandalism, theft, or suspicious activity.

If there is a life-threating emergency, call 911.

Example: You witness a car break-in.

How to Resolve

Contact the police.

If it's a life threatening emergency, call 911 immediately.

You may want notify your association as an FYI once it is safe to do so and after the police have been notified for direct assistance.

While your association wants to maintain a high standard of living for it's members, it's the local law enforcement's responsibility to maintain the safety and security of residents within the community.

Personal Disputes

Issues between neighbors, such as disagreements over property boundaries or noise that doesn't violate community rules. The Association doesn't have any authority to act in these situations.

Example: A neighbor's dog barks occasionally during the day but it doesn’t violate any noise regulations.

How to Resolve

These issues should be resolved personally or through mediation. Your first step should be to discuss directly with the neighbor. If the issue escalates, it may become a legal matter.

If you believe the issue is a dangerous situation where you cannot interact directly with the neighbor, contact the local police.

Animal Control Matters

Wild animals or pets roaming at large.

Example: While walking your dog one day, you notice a dog without a collar roaming the community.

How to Resolve

Reported the issue to the local animal control department. You may want to notify your association as an FYI once it is safe to do so and after animal control has been notified for direct assistance.

Municipal Services Issues

Matters such as garbage collection, water supply issues, and street repairs are typically handled by the local government or utility companies, unless the utilities are provided by your association. Typically, if you pay a separate bill for the utility outside of your community association fees, then it is not provided by your association.

Example: You notice that your garbage hasn't been picked up on the scheduled date, and waste removal services aren't covered through your association.

How to Resolve

Contact the local government or company that manages the utility.

Maintenance of Your Property

Individual property owners are typically responsible for the maintenance of their own properties, such as lawn care, house painting, and minor repairs, unless these are covered in the scope of the Association's responsibilities. Townhomes, condos, apartments are the most common types of associations that may cover exterior property maintenance. If you're unsure what maintenance responsibilities are covered by your association, ask our team.

Example: You notice the flower bed in your front yard needs to be weeded, but yard maintenance is not covered by your association.

How to Resolve

Take the proper actions to perform the maintenance needed on your property, especially if it neglecting the issue may lead to a violation of the Association's compliance standards.

If exterior maintenance is covered by your association, submit a work order request.

Property Owners

The easiest way to report an issue is through the "Report an Issue" form in your property owner web portal account. This form auto-fills most of the information, which will save you time.

Tenants and Non-Association Members

If you are leasing a property or are not a member of the Association, contact our team through the form on this site.

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• Act Promptly: Report issues as soon as you notice them to prevent further damage or complications.

• Be Detailed: The more information you provide, the easier it will be for our team and your association to address the issue.

• Follow Up: If you don’t receive a response within a reasonable time, follow up with a polite reminder.