Having an email address on file ensures your association and the management team can contact you with important updates (both community-wide announcements & account-specific notices). It also helps validate your identity when you reach out for support.

Here’s a quick guide to updating your email address in your account’s User Profile.

How to Update Your Email Address

Step 1: Locate Your Email Address

  • Log into your property owner account.
  • Navigate to the User Profile page.
  • Scroll to the Notification Preference section.
  • If an email is on file, it will appear at the bottom of this section.
Example of Notification Preference Section with an email on file. Email on file appears in "Email" section.
Notification Preference section of your account
  • If no email is listed, the field will be blank.
Example of Notification Preference Section without an email on file. "Email" section is blank.
Notification Preference section with no email on file

Step 2: Update Your Email Address

  • Select the Correct User
    • If multiple users are listed on the account, click the name of the user whose email you want to update. The selected name will be highlighted.
  • Click “E-Mail”
    • At the top of the screen, click the E-Mail button.
The user information section of the webportal, with a user name selected. At the top, there are options for "New", "Edit", "Delete", "Password", and "Email", with email highlighted.
“E-Mail” button
  • Enter Your New Email
    • Type your updated email address in the provided field.
Section of the User Profile where a new email can be entered, with "Save" and "Cancel" options at the bottom.
Email update screen
  • Save Changes
    • Click Save.
    • Double-check under Notification Preference to confirm your new email is listed.

Alternative Method: Contact Neighbor Support

You can reach them:

  • Online: Submit a request via our contact form.
  • Phone: Call (678) 363-6479.
  • In Person: Visit our office at 110 Evans Mill Drive, Suite 702, Dallas, GA 30157.

Our Neighbor Support specialists can update your email for you.

Important Note

As a property owner, you’re responsible for keeping your contact information current. Missing updates due to an outdated email address can lead to missed notices, compliance issues, or delayed communication.

FAQ: Updating Your Email Address

Why is it important to have an email on file?

Email ensures you receive timely updates about your account and community events. It’s also used to verify your identity when contacting support.

Can I update my email online?

Yes. Log into your property owner account, go to User Profile, click E-Mail, and enter your new address.

What if I have multiple users on my account?

Select the correct user before updating. Each user’s email must be updated individually.

Can tenants update the email address?

No. Email updates must be made by the property owner.

What happens if I don’t update my email?

You may miss important notices, which can lead to compliance issues or late fees.