Staying up to date on payments is one of your primary responsibilities as a member of a community association. And with your property owner account, it’s easy! Here’s how to check your account balance.

How to Find My Balance

Step 1: Access Your Account

Log into your property owner account using your credentials.

Step 2: Locate the Summary Section

The Summary section is typically open by default when you log in.

  • If it’s not open, click the drop-down arrow next to “Summary” in the left navigation menu.
Main menu section of a property owner account. There are several options in the vertical light, with dropdown arrows next to the "Summary" option is highlighted.
Account "Summary" section

Step 3: Find Your Account Status

When the Summary section is open, look for Account Status.

This area displays:

  • Current date
  • Your balance
  • Last paid date
  • Last paid amount

Understanding Your Balance

Owing a Balance

  • If you owe money, the amount will appear without parentheses next to “Balance.”
  • A Pay Now button will also be visible. Clicking it opens one-time online payment options.
Account status screen with a balance due. Next to "Balance" there is a dollar amount and a "Pay Now" button below it.
Account with a balance

Having a Credit

  • If you have a credit (e.g., paid ahead or overpaid), the amount will appear in parentheses next to “Balance.”
  • No payment button will appear.
Account status screen with a credit on the account. Next to "Balance" there is a dollar amount in parentheses and no payment button.
Account with a credit

Credits are automatically applied to future assessments, fees, or fines.

FAQ: Checking Your HOA Balance

Where do I find my balance?

Log into your property owner account and check the Summary section under Account Status.

What does a balance in parentheses mean?

It means you have a credit on your account. This will be applied to future charges.

Can I pay my balance online?

Yes. If you owe a balance, click the Pay Now button in your account to access payment options.

Why don’t I see a Pay Now button?

If you have a credit or a zero balance, the Pay Now button will not appear.

How often should I check my account?

We recommend checking your account monthly or after making a payment to confirm your balance.

What if my balance looks incorrect?

Contact us immediately for clarification.