Staying up to date on payments is one of your primary responsibilities as a member of a community association, and with your property owner account, it's easy! Here's a friendly guide to checking your account balance.

Access Your Account

First, log into your property owner account.

Locate The Summary Section

The left side of the screen is your navigation section. The “Summary” section shows all the basic information about your account, including your current balance. Typically this is automatically open upon logging in. If it is not, click the drop-down arrow on the right.

Locating Account Status

When the “Summary” section is open, look for the “Account Status”. This will be near the middle of the section.

The “Account Status” shows the current date, your balance, the last paid date, and the last paid amount.

Owing a balance on your account and having a credit are displayed similarly but it’s easy to tell them apart if you know what to look for. Here’s how to understand the difference.

Owing a Balance

If you owe a balance on your account, the amount will be listed without parentheses next to “Balance” and there will be a “Pay Now” button. Clicking this button will open a list of one-time online payment option links.

Example of account with a balance:

Having a Credit

If you previously paid more than your account balance or ahead of time in anticipation of an assessment that hasn’t been posted, you might have a credit on your account.

When association assessments, fees, fines, or any other amount is posted on your account, any credit will be applied first.

If you have a credit on your account, it will be displayed next to “Balance”, but it will be in parentheses.

Example of an account with a credit:

• Check Your Balance Regularly: Get in the habit of checking your balance at the start of the year (or when your association’s assessments are due) and before any association amenities open for the season. If your association charges monthly assessments, especially if utilities are included in those, make sure to check it on a set day every month.
• Pay Ahead When Possible: Establishing a credit on your account by paying ahead of time will ensure you don’t accidentally miss a payment and end up with a late fee.