Having the right mailing address on file ensures that you receive any official association mail regarding your property. Here's a friendly guide on how to update your mailing address, primarily through the "User Profile" page of your account. If you need assistance finding this page, check out our article on it.

On your user profile page, look for the “User Information” section. Your mailing address will be listed under your name.

Before doing anything, if you have more than one person on the account, click the name of the user whose information you want to update. The currently selected name will be highlighted.

Then, click the “Edit” button near the top of the screen.

Fix Your Mailing Address

With the screen open to edit your user information, locate your address on file and replace it with your current mailing address.

Once you’ve made your edits, click the “Update” button at the bottom of the section.

Your Information is Updated

Now, your information will be updated to reflect the change. You may want to check under “User Information” to make sure the new mailing address is listed.

If you’re having any issues updating your mailing address within your online account, you can always contact our Neighbor Support specialists for assistance, as they can make these updates as well. You can reach them online via our contact form, by phone at (678) 363-6479, or by visiting our office at 110 Evans Mill Drive (Suite 702) Dallas, GA 30157. They’re here to help!

As a property owner and association member, it’s your responsibility to ensure your mailing address is updated whenever any changes are necessary. You’re responsible for any official mail sent regarding your property, regardless of what mailing address is currently on file. Purposefully entering the wrong mailing address or deleting your mailing address entirely doesn’t prevent you from receiving compliance notices or fines, nor does it absolve you from any issues that may arise. It just makes life harder for everyone involved, including you.