Having the correct mailing address on file ensures you receive all official association correspondence regarding your property. Here’s a guide to updating your mailing address online and what to do if you need help.

How to Update Your Mailing Address

Step 1: Locate Your Mailing Address on File

  • Log into your property owner account.
  • Navigate to your User Profile page.
  • Under User Information, your current mailing address will be listed below your name.
User information section of your account
User information section of your account

Step 2: Updating Your Mailing Address

  • Select the Correct User
    • If multiple users are listed on the account, click the name of the user whose information you want to update. The selected name will be highlighted.
  • Click “Edit”
    • Find the Edit button near the top of the screen and click it.
“Edit” button
“Edit” button
  • Update Your Address
    • Replace the old address with your current mailing address in the designated field.
Edit user information screen
Edit user information screen
  • Save Changes
    • Click Update at the bottom of the section.
    • Double-check under User Information to confirm the new address is displayed.
Update button
Update button

Alternative Method: Contact Neighbor Support

You can reach them:

  • Online: Submit a request via our contact form.
  • Phone: Call (678) 363-6479.
  • In Person: Visit our office at 110 Evans Mill Drive, Suite 702, Dallas, GA 30157.

Important Note

As a property owner, it’s your responsibility to keep your mailing address current. Entering an incorrect address or deleting your address does not prevent compliance notices, fines, or other official communications. It only creates delays and complications for you and the association.

FAQ: Updating Your Mailing Address

Why is it important to update my mailing address?

Your mailing address ensures you receive official notices, compliance letters, and other important communications from your HOA.

Can I update my mailing address online?

Yes. Log into your property owner account, go to User Profile, click Edit, and update your address.

What if I have multiple users on my account?

Select the correct user before editing. Each user’s information must be updated individually.

Can tenants update the mailing address?

No. Mailing address changes must be made by the property owner.

What if I can’t update my address online?

Contact Neighbor Support via phone, online form, or in person for assistance.

Does updating my mailing address affect my email notifications?

No. Email notifications are based on the email address listed in your profile, which can also be updated in the same section.

What happens if I don’t update my mailing address?

You may miss important notices, which can lead to compliance issues, fines, or delayed communication.