Learn how to identify issues with the Association’s common areas and ensure they are promptly addressed. Here's a friendly guide to help you understand what to look out for and how to report any problems.

In cases where there is an issue involving one of your association’s physical assets, you should notify the Association as soon as possible. This allows the damage to be assessed, vendors to begin providing quotes for repairs, and, in the case of property-damaging emergencies, for the Association to determine if an insurance claim should be made to cover the cost of repairs. The sooner they are notified, the better the chance that the damage doesn't escalate further, which could cost the Association more to repair.

Generally, if you notice damage to the front entrance or any area of the amenities, it would fall under this.

Homeowners

The easiest way to report an issue is through the "Report an Issue" form in your property owner account. This form auto-fills most of the information, which will save you time.

Tenants and Non-Association Members

If you are leasing a property or are not a member of the Association, contact our team through the form on this site.

• Act Promptly: Report issues as soon as you notice them to prevent further damage or complications.

• Be Detailed: The more information you provide, the easier it will be for our team and your association to address the issue.

• Follow Up: If you don’t receive a response within a reasonable time, follow up with a polite reminder.