Welcome to your gated community! Ensuring smooth access to the entrance gate is essential for a hassle-free living experience. Here's a friendly guide to help you gain or troubleshoot access using various methods.

1. Complete the Directory Form

New residents must fill out a directory form, available on your property owner account or in person.

2. Information Upload

Once submitted, your information will be uploaded into the gate's callbox system, granting you access via a numeric code.

3. Purchase a Remote

If your gate can be accessed by a remote, you may have the option to purchase one.

Tenants

The directory form should be filled out by the property owner or leasing company with the tenants’ information and submitted to All-In-One. Tenants should contact their leasing company or landlord directly to start this process.

If you're experiencing issues with gate access, here are some common problems and solutions:

Gate Not Opening with Remote

Too Far Away from Reader

Entrance gates have a receiver near the gate that reads the device. If you are too far away, the signal won’t be strong enough and the remote may not work. Try driving a bit closer to the receiver at the gate.

Check Batteries

Try changing the batteries in your remote and attempt to open the gate again.

Programming Issue

If a change of batteries is not working, the remote may need to be reprogrammed. Fill out the "Entrance Gate Troubleshooting" form on your property owner web portal account, and our team might schedule a time for you to drop off the remote. Tenants should contact the person or company they're leasing from to set this up.

Directory or Entry Codes Not Working

Wrong Code

Make sure you enter the code in the correction format. Some gates require a button such as # or * to be clicked after the code. Make sure to note this when initially receiving your code and keep that correspondence in a place where it can be easily referenced.

Update Information

Ensure the code you are using is not from a previous owner or linked to a different phone number. If you need to update your code due to a change in phone number, fill out the "Entrance Gate Troubleshooting" form on your property owner web portal account. Tenants should contact the person or company they're leasing from to set this up.

• Keep Your Remote Handy: Store your remote in a convenient place, like your car. Do not store it in a location where it may be in close proximity to excess heat/direct sunlight, excess water/moisture, or strong magnets, as these may result in damage to the device.

• Regularly Update Information: Ensure your contact information is up-to-date in the gate's callbox system.

• Contact Support: If you continue to experience issues, don't hesitate to contact us for assistance.