If your community has an entrance gate, ensuring smooth access is essential. Here’s how to set up access and troubleshoot common issues.

Setting Up Access to the Entrance Gate

1. Complete the Directory Form

New residents must fill out a directory form, available on your property owner account or in person at our office. This form ensures that your information is added to the gate system.

2. Receive Access Information

Once submitted:

  • Your details will be uploaded into the gate’s callbox system.
  • You’ll receive a numeric access code (typically via email confirmation).

Optional: Purchase a Remote

You may have the option to receive or purchase a gate remote once you’re added to the system. This will be noted in your confirmation email, or you can ask our team for details.

For Tenants

If you lease a property:

  • The property owner or leasing company must complete the directory form with your information.
  • Contact your landlord or leasing company for questions and to initiate the process.

Troubleshooting Gate Access Issues

Here are some common gate access problems and solutions.

Issue 1: Remote Not Working

Possible Causes & Solutions:

  • Too Far from Receiver: Move closer to the gate’s receiver before pressing the button.
  • Check Batteries: Replace batteries and try again.
  • Check Batteries: Replace batteries and try again.
    • Fill out the “Entrance Gate Troubleshooting” form in your property owner account.
    • Tenants should contact their landlord to coordinate.

Issue 2: Directory or Entry Code Not Working

Possible Causes & Solutions:

  • Wrong Code Format: Some gates require pressing a button (# or *) after entering the code. Confirm instructions from your initial setup email.
  • Outdated Information: If your phone number or the property ownership changed, your code may need updating.
    • Submit the “Entrance Gate Troubleshooting” form in your property owner account.
    • Tenants should contact their landlord to initiate updates.

FAQ: Gate Access Setup and Troubleshooting

How do I get my gate access code?

Complete the directory form in your property owner account. Once processed, you’ll receive your code via email.

Can tenants request gate access directly?

No. Tenants must coordinate through the property owner or leasing company.

How do I purchase a gate remote?

Details will be included in your confirmation email after setup. If not, contact our team for assistance.

What should I do if my remote stops working?

First, check the batteries and ensure you’re close to the receiver. If it still doesn’t work, submit the Entrance Gate Troubleshooting form in your portal.

Why isn’t my entry code working?

Verify the correct format (including any required symbols). If your phone number changed or you’re a new owner, your code may need updating.

How long does it take to update my information?

Most updates are processed within 1–2 business days after submitting the troubleshooting form.